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GeniTech Guarantees

Return & Refund Policy

We want you to be 100% satisfied with your tech purchases. Here is how our return process works.

1. Eligibility for Returns

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all seals intact.

2. Timeframe

You have 48 hours from the time of delivery to inspect your product and report any damage, defect, or incorrect items received.

3. Refund Process

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund. Approved refunds will be processed swiftly via bank transfer or easy-paisa/jazzcash.

4. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items unless the product arrived damaged or defective.

Need help with a return or refund? Contact our support team instantly via WhatsApp Support.